Complaint / review text:
I placed an order October 29,2014 for an entire set of kitchen cabinets. I received the order on November 7th which of course was missing cabinet doors. Called that same day November 7th and received a case number stating they would send out the part to us. Two weeks later we still had not received part. We then called to make sure the part was on its way and it had not left the Elizabeth, NJ Store! Finally they promised to have it delivered before Thanksgiving. We finally received the part on Wednesday November 26 and it was DAMAGED! After three weeks of IKEA not giving a damn about their customers they repay us with a damaged part. We call the company. After about an hour back and forth we agree to return the part to Paramus, receive credit and then the Round Rock store will charge against the credit and overnight us a part.
As of today November 29th two days after Thanksgiving with an incomplete kitchen because of IKEA we have yet to receive the part or a tracking number! WHY??? Because they have not sent it out! Now I have been on hold and back and forth for another hour and the customer service rep says there is no one available to speak with us. Tell me how if a company collects their money they can treat customers like crap. They collected their money without us collecting our goods! They have not returned any shipping fees to us either. All i hear is "i am sorry" but not one single person has corrected the issue. I give IKEA a NEGATIVE Million stars! They should not have anything to do with the public!