Complaint / review text:
On 9/28/05 Bath Fitter installed material over my existing main shower area located above my kitchen. On 11/22/05, I reported to them that the shower drain was leaking through my kitchen ceiling. They sent a repariman on 11/23/05 who patched the drain. On 1/3/06 I reported that the drain was again leaking through the kitchen ceiling. On 1/4/06 a Bath Fitter repairman came & again patched the drain. He also told us not to use the shower for 24 hours. On 1/9/06 I used the shower for the first time since the 2nd repair & I noticed that the shower basin was filling up with water & it was not draining properly. I immediately proceeded down to my kitchen to find water leaking from the ceiling & the light fixture.
On 1/11/06 Dave (Asst Mgr from Bath Fitter) came to my home and told my wife that the shower basin had to be removed, drain repaired, kitchen ceiling replaced & possibly the flouresant ceiling fixture which also may have water damage. He also stated that he would call my wife later in the day to set the date & time repairs were to be made. He did not call therfore I went to their store on 1/12/06. I was told that Dave had an emergency & was referred to Antoine. I explained what Dave had said & I told Antoine that I did not want anymore patchwork. He advised me that he will come to my home with a repairman at 8:30 am on 1/13/06 to review the problem.
I also told him that because the shower basin was raised to accommodate the shower doors they also installed, the material appears to be disintregrating under the basin & going down the drain causing it to clog. It also clogged the bathroom sink therefore neither the shower or sink is useable.
The initial cost was $4,000.00 charged by Bath Fitter but now after being repaired twice, I have a ruined kitchen ceiling, possibly ruined kitchen light fixture & extreme inconvenience not having a usable main shower & bathroom sink.