Complaint / review text:
I purchased an expensive french door Samsung refrigerator with bottom freezer from Lowe's. When the refrigerator was less than a year old, I noticed the freezer was frosting up. But then the problem went away only to return a couple months later but this time the whole freezer iced up. Lowe's said it was out of warranty so they gave me Samsung's number. A Samsung repairman came out and blamed the problem on not closing the door properly. He defrosted the freezer and after that, the freezer stopped working completely. A second call to Samsung and the same repairman showed up. This time he said to repair it, he would have to weld and refill the freon but that would cause a lot of smoke in the kitchen and there was some risk in bringing in canisters of flammable gas, etc. He wasn't too eager to do the repair and felt the refrigerator should be replaced by Samsung. Given his track record I wasn't confident about this repair. Samsung has refused to replace the refrigerator, pay for the labor to repair it, and send a different repairman. I will never purchase another Samsung product.