Complaint / review text:
Would NOT recommend to anyone a Viking dishwasher... Purchased Viking products for newly constructed home 2 years ago. Because it had the "Viking" name I thought it was a trusted brand. Lesson learned big time to do the homework prior to a purchase. My Viking dishwasher mirrors the innumerable complaints in this thread... It's loud, cycle lasts 3-4 hours (absurd), never dries OR cleans completely... And also has a funny smell. I must also mention the design internally... Machines priced at 1K less are more functional and hold more.
ONE MONTH AGO as I started washer it made a grinding noise. I located authorized dealer that handles Viking appliances still under warranty (mind you Houston 4th largest city in US and they have one (1) authorized dealer for entire city). It took one (1) week to get an initial appointment - tech arrived week two (2) diagnosed problem, drain pump broken and placed order for new part. Week three (3) I was phoned by authorized dealer and told part SHOULD arrive week five (5) and only given a TENTATIVE timeline as to when to expect tech to return. Needless to say I am not a happy camper, and it should not take over 5 weeks to service a dishwasher. More expensive is NOT always better and VIKING is a perfect example. My advice: DON’T BUY VIKING - do your research!!!