Complaint / review text:
If you are reading this review because you are considering using Monitronics Security I suggest looking somewhere else. First off I feel I was misguided by the rep that sold me this plan. I was told that this was a better system than my then current ADT system. They promised me a new wireless system, and a low monthly fee of $50 a month with no contract since I was currently out of my contract with ADT. Why would I go from a month to month to a contract? So I signed up. 6 months later my company transferred me out of state and I decided to rent out my current house.
When I called Monitronics to explain my situation and cancel my alarm they said I was stuck in a 3-year contract? Shocked I dug through my file cabinet and reviewed the fine print again and yes I did sign a 3-year contract. This was my fault I know, however the rep selling me the system assured me several times there was no contract and I didn't look closely into the paperwork when signing because he seemed so genuine. I explained to customer service that I had moved out of the state and no longer needed or could afford to pay the $50 a month for another 2.5 years.
The representative said they would ask manager what they could do and call me back. The call back only told me that there was nothing that they could do. I could pay them the full 2.5 years left to get out of the contract or suggested that I increase my rent on my tenants to cover the bill! I asked for a reduction and they said no. The tenants didn't want to use the alarm system so I paid for another 2.5 years worth of service without ever using their system. I also had to call, fax and mail them a written notice to cancel my service after the 3 years were up. I am so disappointed in the customer service of this company and that they were not willing to do anything from me.