Complaint / review text:
Never buy a water heater made by american water heater company. I purchased a new water heater 3 1/2 years ago from a local plumber. 6 months ago I had to replace the thermocouple. Sunday I had no hot water and found the pilot light out. No luck. The thermocouple had stopped working again. This time I decided to call the water company and come to find that they had a class action lawsuit brought against them for this problem.
The only thing they would do is send me a new part that was developed to apparently fix the problem but charged me to ship it! Would not reimburse for labor and as many others have noted refer you to the warranty for labor not being covered. You can read all of the other problems with this water heater all over the web. Main point is NEVER buy one of their water heaters! BTW, this is one of those American companies that likes to outsource their call center to India to save a buck... Not too American.
No hot water for a good week and $300 on top of paying for the water heater and installation. This company should be sued again and really have to pay up for the [bad] product they sell!