Complaint / review text:
Started by ordering windows from the sales rep and signing contract on Oct 7,2014. Kept calling to see when measuring would happen - that happened on Oct 23rd. Two sets of twin double hung windows measured wrong - reordered - came in damaged - now waiting until Jan 31st for install of the finally twin windows. Originally ordered three twin windows and 4 single - MMMMMMMM two of the three twins not correct. No one ever communicates what is happening, no sense of urgency and they keep telling me - "things happen". So if the windows actually do get installed on Jan 31st 2015, it will be exactly 16.5 weeks for windows. If you want to wait go for home depot, but don’t be surprised when no one calls back, no one wants to talk to you, and no one CARES!!!