Complaint / review text:
We purchased our freezer on the bottom refrigerator on April 2013.in November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, "Ma'am, do you consider this normal wear and tear?" WHAT! 19 months old means cracked and broken shelving. "Well we can send you to customer service." He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. "NO I would not like to purchase new bins every 19 months." "Well we will give you a ONE-TIME-only replacement." Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. Do not purchase samsung.