Complaint / review text:
I visited Home Depot on 03/22/09 looking for a storm door and found what I was looking for. I came back on 03/25/09 to place the order. Sales associate was professional and knowledgeable and knew what he was talking about. He gave me a mail-in rebate plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order would be delivered with 10 days. I expected 15 days (basic delays).
On 04/08/09, I called Home Depot checking to see if the Storm Door had arrived to their premises so we could schedule an installation date; The sales associate stated that it would be delivered to Home Depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door would be at the premise. Today Monday, 04/13/09, I placed a call to schedule the installation. I got a manager. Her title is Expediter (what an irony - she is supposed to expedite your order - Hah!). I gave her my phone number to look up my order. I told her that I was hoping we could schedule the install this week, either today or sometime this week. And all she had to say is that the door was not even delivered and that installation services were not even available for another 2 weeks that if we can book them! I held myself back, and tried to understand what she was trying to say, but that did not help. She kept repeating herself again and again. At that point, I had to end our conversation and call Home Depot Corporate to file a complaint. All I need is a Storm Door installed soon, and not in the next season.
In such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or is supposed to be the vendor's # 1 priority. But that does not seem the case. Even if you are a come back customer and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advice to all readers, to pay an extra dollar and go to Lowe's. My mistake was not going to Lowe's, thinking I would save some money. But you know what? I would rather be told the truth about a delivery and pay the extra dollar than being delayed over and over again after being promised something else.