Complaint / review text:
As I have shared with everyone on my Facebook, Twitter, and Instagram, I would like to share with you how awful Monitronics has been. Back Story: My husband and I are first time homebuyers. We felt the need for a home security system so we bought (what we thought was) a 1 year contract through DEVCON ("Con" should have been a clue). Close to a year, and not using the system, I called to cancel. Devcon said we had a 3-year contract. We decided 3 years was fine, we would just start using it more and then be done with it. Two months later, we were bought out by Monitronics.
My experiences with Monitronics: I'll skip every little detail but you should know 1) At first there was a very rude, middle eastern woman who was unbearable to deal with. Yes, I also got the line of you owe thousands of dollars if you want out. 2) When we were originally moving out of state, we were told about the transfer - great, like I want to take this crap with me. When this woman found out that we were going to a place where there is no Monitronics service... Back to paying out thousands of dollars. 3). I called again recently... Finally nice, understandable customer service... But still no help.in fact James said, "Oh you've done 25 months of your 36-month contract - oh wait - 60-month contract." 60 months? Who in the hell would knowingly sign up for a 60-month contract? What is your 5-year plan? Did you know it would involve a home security system? Since Devcon did not have a payout (or cancellation fee on the contract) I have to pay the remaining term upfront to get out - thanks for helping the customer out Monitronics