Complaint / review text:
I ordered the Shark Rotator Power Lift-away vacuum online directly from Shark on 1/15/15. I immediately received an email stating my order was on backorder with no estimate for delivery given. Today almost two weeks later I called phone number in my email, was only able to use the automated system still on backorder with no estimated delivery date. I tried several times to speak to a human but my call would somehow always end before I was connected.
Meanwhile I continue to see the infomercials on TV several times every day. I called the number to order and the saleslady had no knowledge of the backorder situation, as far as she knew the product was available. I told her I had been unable to speak to anyone when I called the customer service number so she offered to connect me, same problem I was never connected to a human, grrr! I finally used the live chat link from my email and after a lengthy wait an agent came online. I asked her if I made an order by phone and canceled my online order if I would get it sooner. She said, no it would be on backorder either way. She estimated my order would ship in 4-6 weeks!
I have not been charged any money as I paid through PayPal and won't be charged until it ships, thank goodness. Most website tell you upfront if a product is on backorder. It seems unethical to keep taking orders that won't be filled for that long without telling the customer upfront. Anyone considering ordering this should be warned you may be waiting to get your order for much longer than when you order from most companies.