Complaint / review text:
Typical experience with Monitronics as everyone, problems cancelling service after expiration of contract, but I did manage to get that done after jumping through their red tape and numerous phone calls. Now I’m trying to recover unused balance owed me from yearly payment. To date, they have ignored all communication. Based upon my experience and comments on this website, I would suggest if you have a choice, avoid any dealings with Monitronics.
Consequences: unoperational alarm system with a monthly charge for what I consider services unrendered, delay tactics for service termination to keep you paying as long as possible, 3 months’ service charges ($75) for known unoperational system before termination finally in place, and $150.00 of unused balance not returned after repeated request.