Complaint / review text:
We bought a bathroom mirror online from Pottery Barn. The first arrived broken. Pottery Barn to their credit sent a second mirror that was also broken. We sought and received a refund. We went to a competitor whose mirror was successfully shipped on the first attempt. Pottery Barn's packaging was quite visibly inferior and obviously deficient. Our bathroom project was underway and we didn't have time to "get lucky" and actually receive an undamaged mirror from Pottery Barn.