Complaint / review text:
We purchased our new home in Texas and the builder provided one-year free security system, but didn't tell us it was a 3-year contract. That company was LEC. When I was early retired, I called to cancel and they told me I had to pay the full amount of what was left on the contract, so I left it alone and paid the monthly charge, having just a few months left on the contract. I wrote to LEC (and they confirmed receipt) that I wanted to cancel just as soon as the contract was completed. About the same time, Monitronics was taking over LEC.
My contract expired but Monitronics kept calling me to continue the service, and I said no, no, no. They tried billing me for the service that I did not sign up for nor did I authorize to continue. It is now 2 years later and I'm still getting phone calls from CMI. It is the one blemish on my credit report and I've contacted both Monitronics and CMI to get this removed but it's the same old switch story. CMI says Monitronics has to tell them to remove it and Monitronics says CMI has to remove it. I can't believe that Monitronics is going through all of this for about $100.
It seems to me that it has cost them far more to collect something that wasn't authorized in the first place. CMI is not any better. Monitronics is a sleazy outfit and they are associated with CMI, another sleazy outfit. I would imagine if you traced the root company, they probably are owned by the same conglomerate. I would recommend to anyone who can hear or see, do not do business with Monitronics. Their people do not listen and do not care.