Complaint / review text:
I have used Ambit for over 2 years and I have a consistent budget plan bill for 3 years. I never noticed any significant change once I used Ambit. Since everything was so consistent I set up auto bill pay - which makes me nervous and I quit paying attention to the amount going out. I got a "nasty note" from National Grid about my budget amount going up, over $100.
After looking into a few bills this is what I've come up with so far: My November 2014 bill was $637, same time last year was $376. My December 2014 bill is $823 vs. The same time last year at $470. That's over $600 and I've only looked at 2 months. I called National Grid (forgetting that Ambit was my supplier) and they told me the rates for today, Feb. 12,2015. Electric at Ambit was nearly 3xs more (. 17 vs. 065/ kwh), gas was over double (. 93 vs. 41/ therms). Called Ambit and after nearly 30 minutes on hold was told "Sorry but we sent you a letter several months ago that your contract had expired and you didn't call to renew so you are now paying market rates."
Am I really suppose to believe that they are charging market rates - 2.5 times more than "National Greed"? Ambit said there was nothing they could do and that I cannot switch back to National Grid for another month. So I have to allow them to extort me for another month? And I haven't received January's bill yet - which is always the highest. I predict it will be over $900.