Complaint / review text:
We purchased a Maronda home a week ago and were in a hotel room as we speak. The home was supposingly never occupied, because it was a model home before it was put on the market. We cannot live in our home because of repairs taking place due to extensive water damage. This morning, I woke up to wash clothes and water flooded the hallway and foyer destroying our alleged hard wood floors. The water from the washing machine somehow backed up into the adjacent powder room toilet and overflowed. There was sudsy water in the toilet, hallway, foyer, and garage ruining drywall and duct work. That was the last straw for us.
We now have our insurance company involved and are considering taking legal action. The drama started day 2 after bathing our kids upstairs. While draining the tub, the toilet beside the tub overflowed and leaked from the bottom, backed up into the master bedroom shower adjacent to that bathroom. And gurgling was heard throughout the house by myself and others who were in our home at the time. We contacted the Maronda agent who sold us the home and requested a plumber, but she sent the genius maintenance man over.
He looked at me and said, "Sometimes water splashes onto the floor when you take a shower." The expression on my face was priceless. I told him that no one took a shower and he wouldn't have been called about shower water on the floor. He came up with a lot of lame excuses and told us to call back if it happened again as he walked away. We called a plumber over who snaked the drain from the 2nd floor to the basement and found nothing. He attempted to recreate the problem by draining the tub again but nothing happened. We were very frustrated.
A couple of days later, it occurred again after bathing the kids but it was worse. There was so much water running from that toilet that it leaked throughout the house including into the downstairs kitchen light! We contacted the Maronda agent again and asked for a plumber, but she wanted to send the maintenance man again. We called our plumber again and he returned the next day. After all attempts, he found no clog and suggested we go into the walls to look at the plumbing. We didn't want to pay for that, so we called the Maronda agent again to make our last plea for help. But again, you know it, the maintenance man was our only hope.