Complaint / review text:
I had a Monitronics alarm system re-activated in a rental property. The previous tenant had it installed without my knowledge or permission. When the new tenant moved in, he had a break in and requested we re-activate the alarm system. After jumping through Monitronics’ hoops to get a contract, as I was the homeowner and they couldn't deal with the tenant directly (didn't seem to be a problem with the previous tenant), we got the system up and running.
Now every time the blasted system goes off, Monitronics calls me. I have repeatedly notified them to call the tenant first, and they can't seem to get it right. They have him as the third number to call. I tried again today after another alarm call to get them to call the tenant, and they can't change anything without my passcode. They wouldn't even look at the account history to investigate previous requests. These guys suck! As soon as this tenant moves out, I'm ripping out the system and mailing it to them with a bag of dog poop enclosed.