Complaint / review text:
In Aug 2013 I replaced my old Kenmore Front Load washer, that I had purchased in 2005, with the Kenmore Elite Model 41172211 Washer. My old Front loader had worked great most of the time.in the 8 years we had it I replaced a pump and had to replace a set of drum shocks but other than that it worked great. One thing I never had a problem with was mold and mildew growing in the washer. I very seldom had to clean it out and never worried about having to leave the door open. Our clothes were always cleaned very well.
However, the new Front Load Elite Model # 41172211 has been nothing but problems since we got it. There was an odd odor right from the start. And there is a constant fight to keep mold and mildew from growing in areas along the rubber boot. I leave the door open. Run bleach through it on the "Clean Washer" cycle usually at least every 2 weeks. Really "water efficient". I think not. Not when you have to run cleaning cycles all the time without a load in it.
The other problem is that my wife has a beauty shop and we wash a lot of her towels in the machine. With my old machine there was never a problem getting the hair out of the towels. Every time I run a load of her towels I have to wipe hair off of the glass on the door and out of the rubber boot. And don't tell me I need to clean the screen because I do that about once a week.
I grew up with my parents always having a Kenmore washer and dryer. I have been married for 32 years now and my wife and I have only had Kenmore washers and dryers up to this point. But if this is the "quality" of Kenmore front loaders I will NEVER buy another Kenmore. As far as I'm concerned this machine has an engineering deficiency that needs to be corrected and Sears/Kenmore has a public relations nightmare with this washer.
Sears needs to make good for anyone having mold problems in these machines by either refunding our purchase price so we can go elsewhere and get a machine a decent machine or replacing what we have with a model that doesn't have a mold problem. I know personally I am considering seeking a lawyer that specializes in class action litigation. I have seen enough people posting about this problem not only on this site but many others about this specific problem. If it wasn't a design/engineering problem then my old machine would have grown mold and it didn't.