Complaint / review text:
My mother and I were renting a couple of U boxes to have things put in storage for a month. When we first talked to them, they accepted the card we used to pay for it, assuring us they accepted it, then when trying to charge the card it wouldn't go through. We had to go up through the levels for around 3 hours before someone would explain why they wouldn't accept the card. This whole time they kept threatening to take the U boxes back. I was in town only for the week so I really needed them to pack. Then when we offered to pay part in cash and get the rest when it was picked up, they refused and demanded another card (which I don't have).
We finally got that resolved after going through the corporate levels once again and now, a month later we want the pods delivered. Now, after confirming that there would be no more charges multiple times, getting as specific as possible, they refuse to deliver the pods without an additional $200. We had set up ahead of time that we would only store for a month and then they would be taken somewhere else. The rent ends soon, so we had coordinated to have people come and unpack the pods at the new location and paid for a new facility to make sure we were finished before the deadline came. All the work and changing plans to make sure everything would run smoothly and be done with minimum hassle all destroyed because they failed to a) give all the information up front multiple times and b) refuse to try and come to a compromise so we can try to fix the problem.