Complaint / review text:
We rented a 10x40 regular unit from Morningstar Storage, Around November 2013 Public Storage acquired a majority of Morningstar properties, we rented another unit, a 10x10 climate-controlled unit around December 2013. We repeatedly found the temperatures above 90 (often cooler outside than in the unit), and in one case at 32 and below during a cold spell. We complained repeatedly about paying for a climate-controlled unit and not getting a climate-controlled unit. When we moved out to a more reputable storage unit provider this month we were told the HVAC for our climate-controlled unit was just fixed, so for a year or more they knowingly collected money for a climate-controlled unit while not providing a climate-controlled unit. The statement by the site manager is an admission to fraud, as it indicates they knew they were charging for something they never intended to deliver.
At no time did they offer to move us to a unit that had working HVAC, nor have them offered to compensate for the difference. They simply collected for a climate-controlled unit knowing that the unit they rented did not have working HVAC and thus was not climate-controlled. Upon recent google research we found a case in Charlotte NC (Trott vs Public Storage) which details that maintenance issues with all public storage faculties is part of a nationwide corporate cost cutting agenda, and our problems are not unique to the location where we rented our unit. The condition of the property where this storage facility is at is in terrible condition and confirms everything that is detailed in the Trott vs public storage case.