Complaint / review text:
On 4/13/09, I purchased an Andersen Storm Door for $279. The installation charge was $129 but Home Depot was offering a $72 rebate on this charge. I sent in the required information for this rebate on 4/15/09. After one month, I checked online for the status of my rebate and it showed that they did not receive the required information, which I know I did send. To give them the benefit of the doubt, I resubmitted the Special Services Customer Invoice, the SKU #, and a copy of the sales receipt on 5/21/09.
Today, 5/29/09, I called for the status of my rebate (unable to speak to a live person) and was told that I did not submit the SKU # and that I may not have paid enough for the door to qualify for the rebate. It looks to me as if Home Depot is coming up with one excuse after another so as not to send me the rebate. By the way, the door was installed on 5/19/09 and this will probably be my last purchase at Home Depot.