Complaint / review text:
Bought living room furniture - sectional couch and tables with 5 year extended warranty from Patchogue, NY store in May 2014. Should have known not to when I learned before I made the purchase that all Ashley stores are independently owned and all have different warranty policies. The couch section has settled very differently than the rest of the sectional. It has also broken the frame 3 different times in different areas. I have had them here twice already for the frame poking thru the leather in back of the couch. The last time was last week, when the tech fixed it he said he saw where it was fixed and was broken in another spot due to poor build. He left and later in the day we noted it broken the same place he had to work on it.
We called Ashley back, complained it is still broken where they were to fix it. They told us that that the warranty was now invalid because of the tech writing it up as being from "abuse" as he saw my 7 year old climbing on the couch. She was getting away from us to move the couch so he could get behind it to work on it. Never again will we use ashley furniture.