Complaint / review text:
My husband and I decided to buy a new front door through Home Depot and we were really excited about the improvement to our home. We purchased an "in-stock" fiberglass door, paid $1000 (for the door, installation, parts and permits that we would need) and were told that we could probably have our new door installed by the end of the week. We were also told that we would be getting a call no later than that Friday from the installer to schedule our install. By Friday at 4:15 PM I still hadn't heard from anyone. I called the store and the employee told us that he would call the installer and get back with me, he called me back about 10 minutes later to tell me they would definitely be calling me before 5 PM. No call! I called back around 5:40 and left a message for the same employee and then he never called me back!
On Monday I finally received a call, but not to schedule! They were actually asking for MORE MONEY! Turns out, they made a mistake and didn't charge me for the right permit. They told me that I had a balance of almost $100!!! 10% of the price we had already paid!!! I refused to pay it, it was THEIR mistake! Never once did they say "this is our fault" so I demanded the fee to be written off. The woman that I talked to about that told me she would call me back and let me know the status of the permit... NEVER CALLED ME BACK!!!
So now we are in a waiting game because the permit takes 7-10 days... And we were told our "in-stock" door would probably be installed last week! Run far away from Home Depot! They are very quick to come do all the measurements (to get your business) and then when they get your business they treat you like you don't matter! I wish the cancellation period was longer than 3 days, because I would have gone somewhere else!!