Complaint / review text:
Kenmore Elite Dishwasher 02212773000 - We purchased all new appliances from Sears.com for our new house. The dishwasher has worked for a total of about 15 washing over a seven month period. Sears warranty service takes weeks to come out each time and then troubleshoots the problem and then we wait weeks for the parts. Then weeks for the appointment. They replaced the pump and control board several times. Today the tech replaced the pump and control board and it worked for about 1/2 of the cycle and shut down again. He pretty much made the call that they should finally replace the dishwasher. But! We now have to make another service order for them to come out and call this department called "stack" who the tech said will then run more tests and they decide what to do. What happened to customer service from Sears. It's really frustrating to have my 900.00 dishwasher watch me do the dishes.