Complaint / review text:
It was a painful process when I submitted a claim with AHS. What they do is even though you make the payment of the co-pay, their system will continue to bill you even though it is taken care of. The bookkeeping is sloppy between the contractor and Home Shield so I'm not impressed with that. They kept hunting me for almost a year and a half of a co-pay that I had already paid. When once the thing gets hung up in the system, even if you have a new repair issue, they won't even allow you to make a reservation to have the contractor come until you pay that, which was very, very sad for me and I had to literally go through them saying "I have paid. I have paid."
I even gave them the proof of payment with my VISA card. It just took forever, and meanwhile, the repair that's supposed to have taken place to fix the toilet clogging they never showed up until it was cleared and it was all due to the fault of the contractor and American Home Shield not getting things properly entered into their system, and that caused me a lot of problems. Furthermore, there was also an unpleasant instance that I had with one contractor that despite my repeated request to call me back with when he can go and fix it, he never returned my phone calls and I had to call American Home Shield which is even tougher to get hold of with too many voicemail prompts and voicemail messages. It's very difficult to deal with these people but once they do it, they do it okay but I'm not very happy with them.