Complaint / review text:
I bought a new fridge in November. March it stopped working. "Call Lowe's" they say. They can't do anything to help, call Samsung. They come out look at it and say "Parts will be a week." Then parts didn't come as expected. So it's two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts.
So now I have a new fridge for 5 months and at least 1 month it hasn't worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind it's a total loss and I want a new fridge delivered now. I bought new fridge and it isn't as good as the old one.