Complaint / review text:
I had shopped around quite a bit before making a final decision on the Soho II Sectional. Though another competitor offered a similar couch for a comparable price, I chose American Signature because I simply liked their store and the sectional went on sale a mere two days after looking at it. I chose to order it online as the store I had visited to see the sectional was about 10 miles from my house. When I picked it up, the guy who loaded it for me ripped me off by pushing the cleaner on me stating that it was a $170 deal for $20. He failed to state that the warranty was $170 and unless you have a receipt of purchase, there is not warranty just the cleaner. That should have been my first clue.
I get the sectional home and unwrapped and notice there is a small hole in the front of the one piece and a deep scratch in the other piece. And let me say that I worked for a furniture retail store for over a year including the stock room, so I know how to unwrap furniture. The damage was most certainly not caused by me. When I spoke to the local store in Altamonte Springs, Florida, the girl told me my only option was to return the sectional - at my expense, since I had to rent a truck to pick it up. She said nothing else could be done and it "says so on the back of the receipt". Well, I ordered online so I don't have the back of a receipt. I then called the main number for American Signature and was told the same thing and that nothing else could be done.
I cannot believe this company has such poor customer service. The sectional is great except for the damage. It is American Signature who should be ashamed of themselves for such a poor policy in customers having to incur more expense due to their error in wrapping product. A simple discount would have even been acceptable. I will never shop there again which is sad because the quality of furniture is really good for the price.