Complaint / review text:
I started with Monitronics in 2010. At that time they upgraded my present alarm system. After a 3-year contract, I continued with a month-to-month contract.in Nov. 2014, I was contacted by Monitronics and agreed to new 3-year contract with promised upgrades to my account with a small increase in my monthly monitoring fee.instead of $100 out of pocket expense, the first contractor sent to my home wanted $1020.00. Monitronics re-listened to the tape made in Nov. And agreed to honor the agreement of $100.00. However, after numerous contractors showing up without the right equipment and such, Monitronics reneged on the Nov. And Dec. Agreements. They cancelled my contract and lied about the reason - stating it was my request because I could no longer afford the monthly fee.
They then stated I could continue with Monitronics if I would agree to a 5-year contract and additional increase in my monthly fee (a double increase from my base rate). They refused to allow me to continue with my previous contract or to fulfill the Nov. Contract. Letters to upper management have gone unanswered. I can't get past a certain employee in customer loyalty. They also have poor tracking system and are unable to track which contractors were sent to my home and the days of service. I find this very troublesome and dangerous.