Complaint / review text:
I have contacted Sears via phone, email and Facebook posts with no help in replacing my DEFECTIVE firebox on my Kenmore grill model number 415.16151110. Sears does not care that my firebox has rusted and disintegrated making my grill a piece of garbage just sitting on my deck! Without a firebox my propane tank can come into contact with the flames and could essentially blow up!
There are only 5 models that Sears will replace at this time based on consumer reviews but I am a consumer who has reviewed and made Sears WELL AWARE of my grill having the same issues and they still won't help! I have reported them to consumer safety and they are doing their own investigation. I encourage all of you with the same Kenmore gas grill firebox issues to report yours as well or Sears WILL NOT do anything about it!