Complaint / review text:
I purchased washer and dryer in store. The salesperson said it would come on Wednesday. Then Wednesday came with no one informing me that they won't be showing up. I made a phone call and was told Thursday, so I took the day off. I've been waiting all day on Thursday, no one called, no one came. I called them, they said let them check then call me back. Well, that was a lie! My wife was upset and called them again. She was transferred through four people, all of them were very rude, no one said sorry. They acted like they had no idea.
Finally my wife was connected to the store manager who was the worst. He raised his voice and spoke like he did her a favor. He rescheduled again on Friday but didn't know what time! On Friday, they delivered the washer and dryer but the washer came in in horrible conditions. No plastic covering the buttons, dusty and glass lid was scratched, stained on the button that couldn't be wiped off. It's like a refurbished or displayed one. This is how you treat customers that spends over one grand on appliances? And on top of things disrespected customer.