Complaint / review text:
We purchased a kitchen table, sectional, end tables, TV stand, lamp, candles and pillows, from Ashley Furniture in Shiloh, IL. When we purchased the furniture the sales representative couldn't have been any better. She was friendly, knowledgeable, helpful and assisted us with everything that we needed. That's where their excellent service has ended. We purchased the furniture in early April and was told it would be delivered on May 12th. We were called and told that only a few pieces were in and that it would be late May before they would deliver everything. We requested they deliver the products that were available on May 12th and then the remainder once they were available. We were told by one manager that this would be acceptable only to be called back by someone else telling us it was not. We called the manager back asking if it would be delivered or not (wondering if we should take off work to be home) and she said yes.
The kitchen table, wedge (for sectional), end tables, and TV stand was delivered. Once they left we noticed a gash in the TV stand and a tear in the wedge and called the manager at Ashley immediately. She informed us that when they delivered the rest of our items they would bring us replacement items for the damaged items. Today we were just told they will not bring us replacement items because they will have to inspect the damaged items first and the first time they will be able to do that is early June. I feel like we have been very patient but our patience is running out! Is it too much to ask for brand new furniture in a timely manner especially for the price we are paying?!?! Very frustrating!