Complaint / review text:
I filed a complaint last month with Pepco, in reference to my meter reading. This issue has not been reviewed properly nor addressed. I would like meet with you and discuss this matter, you will find that there are a lot of discrepancy that are not addressed nor updated in your system such as locked gates, calling to re-read the meter, not reporting the meter readings.
In a letter I received from Charles office Customer Care, it stated that an estimated was used to bill my account from September 29,2008 to April 1,2009 due to a locked gate. First of all, in that time period, the gate was not locked at all, second, my gate has been locked since April after finding out that you all do not have to have access to read my meter, I have the meter that allows them to point and get an actual reading. Again my reading for last two month is an actual reading and my gate is locked so how is it that they can get that reading.
This has been going on for the past 2 years, I have been calling back asking Pepco to come back and perform an actual reading and this was not updated in your system obviously. There was on meter reader that came out for three months, and when he arrive he said "oh you again". And I also want to add, in that time period, I was traveling with the Secretary of the Treasury on a regular at least three weeks out of a month. Now, with no one at my resident and all electric, lights, heat, air condition is turned off not even a porch light is on, how could I accumulate all this electric uses? Your employees are not properly doing their jobs and I am not going to be a victim to this. Now I am being charged 1,223.43.