Complaint / review text:
We bought a fabric sectional from Ashley Furniture 1 year and 3 months ago (February 2014). This couch now looks like it is 10 years old. The fabric is drab and saggy. It's pilling and the cushions hardly stay on the couch. We paid over $ 3,000 for the couch and ottoman, and we expected to have this couch for years. We did purchase the extended warranty, and when I contacted them they said that none of our issues are their problem. They'll send someone out to "have a look" at the sagging, but "it's normal wear and tear." So at this rate, we should plan to buy a new couch every 18 months? This is crazy. I will never set foot in their stores again. They obviously don't stand behind their products, as no couch should look this worn and old when it is technically still new.