Complaint / review text:
I recently switched my lawn care service to TruGreen. I have heard nothing but good things about this company. My experience so far has not been great. The first time they came out and treated my lawn it turned brown the next day. I called and let them know. A few days later they came back out and treated my lawn again. Then the next day they came back out and aerated my lawn. I was not aware that they were coming out to do this. I was never informed that this service would be an additional 139.00 dollars.
When speaking to the individual who set my services up she offered me the fire ant package which I declined. She did speak of aeration however she never stated it was an additional 139.00. I spoke to the manager at this branch and I got nowhere. I feel if you are going to provide a service to your customers beside routine treatment your customer should be made aware. So far I am not happy with the services provided and the lack of communication. Not sure if I will stay with this company.