Complaint / review / scam report
We purchased a KitchenAid dishwasher (model # KUDS30IXS...

Complaint / review text:
We purchased a KitchenAid dishwasher (model # KUDS30IXSS4) about 3 1/2 years ago when we remodeled the kitchen. The plastic clips that held the upper rack in place broke 2 different times... This was shortly after the warranty expired so I paid both times for the repair. KitchenAid did finally replace this plastic clip with a metal clip on all of their dishwashers but they called it an "upgrade" and not a "recall" so they did not reimburse me for the almost $300.00 I had spent on previously repairing the faulty clips. Shortly after the plastic clips had broken the second time the dishwasher made a funny noise. I shut the washer off and then restarted it... Upon restarting it... It seemed fine...

However, shortly after this it stopped cleaning the dishes... This was right in the interim when KitchenAid replaced the plastic clip and went to the metal. What we did not realize is that pieces of the broken plastic went down into the "chopper/grinder" and broke that section of the dishwasher. When the repair man finally realized what had happened we called KitchenAid. I asked KitchenAid to step up and take responsibility for the faulty design and they declined saying that there was not enough evidence/proof that it was faulty design. Needless to say I will never purchase another KitchenAid/Whirlpool product only because they will not step up and take responsibility for their product. Final note... This new repair will cost another $300.00.

Contact information:
Author: Contact with Author

Offender: KitchenAid

Country: USA   State: Michigan   City: St. Joseph   Zip: 49085
Address: P. O. Box 218

Category: Real Estate


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