Complaint / review text:
On May 4,2009, our home was burglarized and ransacked. The thieves even tore the alarm system (Monitronics) off the wall thereby disconnected our phone line. Monitronics did not notify us - we had to hear from the Modesto Police Dept of the break-in. We contacted Monitronics who said they tried to call us, but our phone was disconnected (which was due to damage to the alarm system by the perpetrators). However, they do have our cell phone numbers and we were never notified. We told them we wish to cancel our service since we will be moving, and they said we have a contract until 2011 and will not release us! This is an outrage since we will not be living in the home and their service will not be used.