Complaint / review / scam report
Mohawk Flooring
We recently moved into a new 5000 sq ft home in March 2...

Complaint / review text:
We recently moved into a new 5000 sq ft home in March 2014. We had Mohawk carpet (Kuhlman Crossing) installed only in the bedrooms. At first the carpet looked great, but quickly it started to show significant wear and matting! By 8 months I started contacting the builder who in return got in touch with Mohawk. It took 7 months to FINALLY get someone out to the house to inspect it. When the inspector saw the carpet he even said, "Wow that's bad!" He ran his tests and said we would hear back from Mohawk.

After 3 weeks of waiting, we got an email that said our "claim has been declined and that the complaint is found not to be a manufacturing related issue." We have used Mohawk carpet in the past and never had issues like this! On the Mohawk website it states that the carpet we have is "best for mod. To light traffic areas, like bedrooms." That is exactly where we have it. We don't wear shoes in the house or have pets. I vacuum once a week and yet they say it needs to be cleaned! What carpet needs to be cleaned after only 8 months? It is VERY disappointing that a name like Mohawk won't stand behind their product.

Contact information:
Author: Contact with Author

Offender: Mohawk Flooring

Country: USA
Phone: 8448180353

Category: Real Estate


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