Complaint / review / scam report
Ikea
I ordered a new kitchen for an apartment in London. Pai...

Complaint / review text:
I ordered a new kitchen for an apartment in London. Paid around £5000 in cash. I expected a quick install, very small kitchen. Computer customer list down for a month though clerks in the store were not aware, rebooting. Returned home, got an email five days later, ready to go. Came to England, initially received another person's kitchen, 80 boxes that went back, now a month later have three base units, one wall unit with no door, no hob, no countertops, no sink, missing base units. What I do have is a living room full of flat packs, some with other customer names. Delivery companies come with no item lists, not at the scheduled time. Stuck in London with no end in site, I may have to return to USA without a kitchen. I have no idea how to resolve. Any guidance? There is nobody in authority. Used IKEA installers as the warranty only applies if they do it and cabinets have to be altered to accommodate pipes etc.

Contact information:
Author: Contact with Author


Offender: Ikea

Country: Sweden

Category: Real Estate

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