Complaint / review text:
I always had La-Z-Boy recliners in the past. Probably 3 or 4 of them. I was happy with each one. My wife and I retired our living room set and went straight to the La-Z-Boy showroom. We decided to spend the money and get a leather love seat and recliner vs. The fabric ones we had in the past. On delivery, Love Seat was torn on the side. Recliner was fine. A short time after the second love seat was delivered, the back of the frame broke. A couple repair visits and it was fixed. The recliner though, at about 8 months of ownership started showing wear on the armrests and on the front edges of the armrests. No way it would last years without looking terrible. I called customer service and sent them pictures as requested. They claimed it was not a warranty issue and I should follow the care and cleaning instructions for the product.
It was inferred that maybe my hands are dirty, which is far from the truth as I was them dozens of times in a given day and do not work with any type of solvents or chemicals. They finally decided to replaced the chair sides as a "courtesy". Repair person said had he inspected it first, he would have ordered a backrest (same type of wear behind the head area) and the recliner piece as there are two large indents where my legs rest. It just went out of warranty so I am going to have to live with it. I work all day so this is not a chair that's used for extremely long periods of time on a daily basis. Plus, I never had any issue like this in the past with La-Z-Boy recliners with the same use. So, I doubt the "courtesy" replacements will last. I'm trying to figure out how to use this recliner without actually putting my arms on it. Next time I will have to shop for another brand as I would be concerned any new chair from La-Z-Boy would wear like this one.