Complaint / review text:
I purchased the 25 piece set last week with the second set free. I usually always read reviews before I buy something, but did not think to do so cause Ronco has been around for so many years I figured they sold quality products. I was not expecting the shipping charge to be so much and I assumed the wood block came with. However, the wood block was just an additional $9.99 so I added it… thinking it was for two blocks. When I checked the option button for that, it immediately took to another page to complete my order. So I did not even get the chance to make sure it was for two blocks. And, just like everyone else, the order was submitted before you even knew what was happening.
When I received the order, there was only one knife block. I took the knives out and noticed right away that they looked extremely dull. I tried to shave the hair on my arm with the boning knife and a steak knife and they did nothing! My son's pizza was ready to come out of the oven at that time so I thought I would try cutting the pizza with them. The utility knife and a steak knife could not go through a freshly cooked frozen pizza. So I called customer service, got the RMA number with no problems and packaged everything back up. Then I realized how much the knives were costing me vs. The shipping they charged me to send them and how much it was going to cost me to send them back. I have been reading the other reviews and decided I would just be wasting a minimum of $30.00 extra to ship them back. Don't know what I am going to do with them, but this will just be a count your losses and lesson learned type of purchase!