Complaint / review text:
I ordered seven Andersen windows along with the screens to match. When the windows arrived, I picked them up at Home Depot in Oneonta, NY. When I got home with the windows, I discovered that the improper screens #3042 were put in a #3032 Box. I called Home Depot immediately and was required by Andersen Windows that I had to take pictures and send them to Dawn at Home Depot before Andersen Windows would replace the wrong screens with the proper #3032 screens. I have since been told that Andersen will not UPS the screens to me directly, even though this is your error, not mine! Home Depot tells me I won't see these screens until July 6th at the earliest. This is the summer and I can't open my windows for three more weeks, WHY? If this is the way you treat your customers when it's your error, I will make sure everyone I know how you do business. I'm done with Andersen Windows.