Complaint / review text:
We decided to get a loveseat and sofa. I ordered the sofa and accidentally completed the order before ordering the loveseat. I did get them both delivered at the same time at least. Before we chose, we knew the size we wanted so made sure the measurements were good. We then went on their live chat with questions. It didn't say if the cushions were attached or not. We were told the back were attached, not the bottom.
It arrived (Sunday) and the loveseat is a full 6" short, plus the cushions are attached. I called to exchange them... And that is where the fun really began. We chose a more expensive set. They processed and said it was $# more, so I paid it. Then we played phone tag for a couple of days, so now it is the weekend. I finally get someone on Monday and it can be delivered on Friday.
Then on Wednesday I get a call saying we owe more — "Sorry, I know you already paid a difference but that was wrong." I was out and not able to return the call. Thursday was a busy work day. I called back around 2:30 and they walked through the mistake but it wasn't the amount left on my voicemail. It was actually half that amount. So they have now done the math wrong twice. So, I say, "Ok, pay the difference." Then the woman on the phone says, "Oh, I'm sorry. While we were talking they cancelled delivery for tomorrow and the next available slot is WEDNESDAY." Really!!?
So they have incorrect information on the initial order we want to return. They do the math wrong on the exchange. They don't return my call, which was returning their call to schedule delivery. I get it scheduled for Friday a week after the first "extra" money was paid. They did THAT math wrong so I owed more money — $107. No, actually, THAT math was wrong and I actually owed $60. Oops... While I was on the phone paying the difference from what THEY did wrong, they cancelled my delivery. That is about as far from customer service as I can imagine. When we ordered, we were thinking we'd do dining chairs and maybe a mattress there. Good Lord, no. I will tell everyone and anyone never, ever to buy there. I still don't have a confirmation email so we shall see.