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Complaint / review / scam report
Monitronics Home Alarms
I have been a customer of Monitronics for 10 years. My...

Complaint / review text:
I have been a customer of Monitronics for 10 years. My active duty husband received orders and this time around we had to rent instead of buy. Usually I participate in the mover's program. My rental already has an alarm provided by the landlord who does not allow installation of a new system. Monitronics is telling me we can only cancel if deploying not just PCSing. This does not sit well with me. I called to cancel and was on hold for 30 minutes before a retainment specialist spoke with me and said they would review the circumstances after I submitted my request in writing.

They are telling me I will have to pay for the rest of my contract which apparently was extended when they upgraded my equipment that never worked in the first place. I do not have a written contract of this, I never signed a contract for 5 years! This is no way to serve a family that has been a loyal customer for over 10 years and has to move because of the military. Horrible company. So far I have no resolution to this.

Contact information:
Author: Contact with Author

Offender: Monitronics Home Alarms

Country: USA   State: Texas   City: Dallas   Zip: 75381-4530
Address: PO Box 814530
Site: www.monitronics.com

Category: Real Estate


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