Complaint / review text:
I have been a customer of Monitronics for 10 years. My active duty husband received orders and this time around we had to rent instead of buy. Usually I participate in the mover's program. My rental already has an alarm provided by the landlord who does not allow installation of a new system. Monitronics is telling me we can only cancel if deploying not just PCSing. This does not sit well with me. I called to cancel and was on hold for 30 minutes before a retainment specialist spoke with me and said they would review the circumstances after I submitted my request in writing.
They are telling me I will have to pay for the rest of my contract which apparently was extended when they upgraded my equipment that never worked in the first place. I do not have a written contract of this, I never signed a contract for 5 years! This is no way to serve a family that has been a loyal customer for over 10 years and has to move because of the military. Horrible company. So far I have no resolution to this.