Complaint / review text:
I ordered a desk from pottery barn. It shipped to their white glove delivery service. It sat there for about 1 month. I called pottery barn (as there was no contact info for the delivery service in the email) and eventually was transferred to the delivery service. They said they tried to call me 6 times (this is not true based on my phone records) then did nothing. They said it would be another 2-3 weeks to deliver. I cancelled my order with the deliver company. I then contacted pottery barn to cancel my order and after many transfers it was cancelled. I was told I would be refunded. It has been 2 weeks and I have not been refunded yet.
I emailed to see when, and they refunded the cost of the furniture minus the delivery fee! It wasn't even delivered! I will be calling to talk to a supervisor. I instead have a bought a desk at restoration hardware and have had no issues. Our delivery was set up without incident. Pottery barn has the worst customer service. I have never heard of not refunding the full amount! I do not recommend pottery barn. They care nothing about satisfaction after you spend money there. I not recommend!!!