Complaint / review text:
I ordered my carpet and it was "rapid installation", guaranteed installation within 7 business days. It is now more than 17 business days and they allegedly finally "found" my carpet still in Georgia! I took 2 days off from work based upon their "confirmed" installation dates (more than a week apart) only to be told WHEN I CALLED THEM that they still did not have the carpet. It seems that Home Depot uses a 3rd party for the distribution and another company for the installation. NEVER order from Home Depot unless you want to wait 3-4 weeks instead of the 7 guaranteed. Still waiting for refund 3 days after cancellation.