Complaint / review text:
I had my bank sent payment information to PEPCO on a dedicated fax line. Bank sent me proof that the fax was sent to PEPCO. PEPCO says they never received it. How is this possible? I have a proof that the fax went through. PEPCO has the WORST customer Service. When I call, I can never get a PEPCO Representative right away. I have to leave a number and then after 60 minutes or more PEPCO may call back. When PEPCO calls, the agent is either ignorant or does not care or both.