Complaint / review text:
Bought a 15x26 oval pool on 5-26 2015. Since that time pool has been installed. After filling pool with water and getting the water balanced we found that where the metal plates are under the pool plus the metal band that is connected to each side of the pool by the metal plates are actually sticking up in the pool to where you can see them. One spot is so bad you can actually trip over it as you walk around the pool. Called Blue World, they said it was rare but sometimes happens and I should call the installer to fix it.
After about a week leaving messages, Doug, my installer, calls back to inform me that he's going to Kentucky for 2 weeks and he would call me when he got back to take care of the problem. He also assured me it was okay to use the pool and that nothing would happen to the liner or it was on him and he would call Blue World to tell them what he told me. All of this took place between June 8 and 26. Called Blue World up after the 26, found out Doug never called them. It is now July 14, Doug should have been back at least two weeks now but I have heard nothing from him.
Every time I call Blue World, they just give me Doug's number. Left him message today. Paid 10,000 for a nice pool that does look awfully nice in my backyard but can't really have people over to enjoy it because I'm still waiting to have my pool fixed plus I notice today there is wet spots on one end of pool so I may actually have a hole in my liner and there are at least 4 different bad spots on bottom of pool— all of them by metal plates which kinda makes it hard to fully enjoy pool.
Updated on 09/09/2015: Okay so this is a amendment to my previous review on July 14,2015. Blue World Pools did indeed fix my pool. No more plates showing, bottom of pool looks good. They even put in a new liner when they redid the sand floor however I ended up having to do everything twice. Had to fill the pool twice, cost about $60 first time on me. Second time installer's fault. Also my new pool came with two bags of salt and chemicals to start up pool and balance water second time around. I had to buy all that stuff. Also had a lady call me about 2 weeks ago. Not sure who but told me they would be sending me a ionizer for the pool for my trouble and that it was a $160 value but so far nothing. I'm happy with the pool and the price. Just not real happy with everything else.