Complaint / review text:
I bought an LG Refrigerator on 11/28/12 from Howard's Upland Store. I bought a 3 yr. Extended warranty from Howard's on the refrigerator. On 05/14/15 the refrigerator broke. I contacted Howard's Upland, who contacted the Warranty Company, who contacted their repair company. For the last 9 weeks, my husband and I have made over 100 phone calls regarding the status of our repair to the Howard's Store in Upland, the Warranty Company, the first repair company they sent, then the second repair company they sent, Howard's Repair Service Company, and finally the manufacturer (LG).
We have been told "The parts are on the way."; "The parts will be here in two days."; "We are working with LG to get you the parts."; "We are working with LG to get you a new refrigerator."; "Parts are on back order until at least sometime in August.". This is ridiculous. I will never buy anything with an LG label again, nor will I buy anything from Howard's TV & Appliance. None of them honor their sales, their warranty, nor their repairs.