Complaint / review text:
I had a horrible experience with them and will NEVER recommend them. I originally had Pinnacle security and my contract was sold to Monitronics. When I tried to cancel my account I gave them more than 30 days written notice on 3 separate occasions. I finally cancelled my credit card to stop the billing. They then sent me to collections. I paid the collection agent (who was rude also) to avoid it being placed on my credit. They claimed to have sent me my final bill, but they didn't send it to the right address.in fact, I have no clue where they got the address they have on file... Talk about poor customer account management. They refused to change my address to the one I MAILED THEM IN MY CANCELLATION NOTICE!!! I've never dealt with a worse company.