Complaint / review text:
We purchased a home in which a Bath Fitter remodel had already been done. Soon after moving in, we started having issues with the bathroom. The Bath Fitter tub which was placed over the original tub does not fit properly so there is space between the two. When my husband and son stand in the tub it flexes down with their weight and has a bounce. The problem with this is that when the bottom goes down, it pulls away from the wall on the top edge. Water gets in where the wall and the tub meet because the caulk isn't flexible enough to be tugged on everyday. You can hear the water slosh between the two tubs.
This same stress is also making a crack on a grout line where more water can get in and down the side of the tub. We caulked several time, but can't get the water out from between the tubs. When we called Bath Fitters they said we didn't have a lifetime guarantee because we were not the owners when it was installed. They sent someone out though who caulked it again, but didn't solve any problems. The spray on tile paint is also chipping in spots and has not held up on the grout, so some of the wall has its original grout showing and some the Bath Fitter tan enamel sprayed-on grout. I would trade my Bath Fitter bathroom for the original grey 1956 bathroom in a minute.